Who we are
Our website address is: https://naturalook.shop/
Comments
To enhance the spam detection process, we collect information provided in the comments form, such as the data shown, the visitor’s IP address, and the browser user agent string.
Additionally, we may use an anonymized string generated from your email address (known as a hash) to check whether you have a Gravatar account. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Your profile picture may become publicly visible alongside your comment after we approve it.
Media
When uploading images to the website, please ensure that you do not include embedded location data (EXIF GPS) in the image. This is to prevent visitors to the website from downloading and extracting any location data that may be present in the images.
Cookies
If you choose to leave a comment on our website, you have the option to save your name, email address, and website information in cookies. These cookies are designed for your convenience, so that if you choose to leave another comment, you do not have to fill in your information again. These cookies are valid for one year.
In addition, if you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies or not. This cookie does not contain any personal data and will be discarded as soon as you close your browser.
When you log in, we will create several cookies to save your login information and your screen display preferences. The login cookies are valid for two days, while screen options cookies will last for a year. If you select “Remember Me,” your login will persist for two weeks. When you log out of your account, the login cookies will be removed.
Finally, if you edit or publish an article, we will save an additional cookie in your browser. This cookie does not contain any personal information and only indicates the post ID of the article you recently edited. It expires after 1 day.
Embedded content from other websites
Some of the articles on this site may contain embedded content such as videos, images, and articles from other websites. Please note that when you interact with embedded content from external websites, it functions in the same way as if you were visiting those websites directly.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. This may include tracking your interaction with the embedded content, even if you have an account and are logged in to the external website. Please be aware that these external websites may have their own privacy policies and data collection practices, which may differ from our own. We are not responsible for the practices of these external websites, and we recommend that you review their privacy policies and terms of service before interacting with any embedded content.
Chat assistant (Naturalook Assistant)
Our website offers a chat assistant, Naturalook Assistant, that answers questions using artificial intelligence. When you use it, we process the messages you type, the language of the page and, if you are signed in, your account type, so that the assistant can answer and show the prices that apply to you. To generate answers, your messages are sent to our service provider, Anthropic, PBC, which processes them on our behalf in the United States, so your information may be processed outside Québec. If you are signed in and ask about your orders, the assistant looks up your own recent orders and shows their number, date, status, items and Canada Post tracking; it does not use your address or payment details. A technical identifier of your connection is used for a short time to protect the chat from abuse.
Conversations are kept on our website for 30 days to help us improve the answers, then deleted automatically. If you ask the assistant to forward your question to our team, it asks for your name, your email address and, optionally, an order number, and sends your request with the conversation to our customer service by email; that email is kept with our usual customer correspondence.
Please do not share payment card details, passwords or health information in the chat. To access or delete your chat data, or for any question about it, write to info@naturalook.ca.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
When you leave a comment on our website, the comment and its metadata are stored indefinitely. This is to help us recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.
For users who register on our website (if any), we store the personal information they provide in their user profile. All users have the option to view, edit, or delete their personal information at any time, with the exception of their username which cannot be changed. Website administrators also have the ability to see and edit this information.
We take the privacy and security of our users seriously, and we are committed to ensuring that personal information is handled responsibly and in accordance with relevant laws and regulations. If you have any questions or concerns about the storage of your personal information, please contact us for further assistance.
What rights you have over your data
We respect your right to privacy and data protection. If you have an account on our site or have left comments, you have the right to request an exported file of the personal data we hold about you, including any data you have provided to us. You also have the right to request that we delete any personal data we hold about you, subject to any legal or administrative obligations that require us to retain such data for a certain period of time.
If you wish to exercise these rights, please contact us using the contact information provided on our website. We will promptly respond to your request and take any necessary action to comply with your requests, in accordance with applicable laws and regulations.
We take the privacy and security of your personal information seriously and are committed to protecting it from unauthorized access, disclosure, or misuse. If you have any questions or concerns about our privacy practices or the handling of your personal information, please do not hesitate to contact us.
Where your data is sent
To ensure the integrity of our website and prevent spam, visitor comments may be checked through an automated spam detection service. This helps us filter out unwanted and potentially harmful comments that may contain malicious links, phishing attempts, or other fraudulent content.
We use advanced spam detection tools and techniques to identify and filter out spam comments in real-time, without impacting the user experience or delaying the approval of legitimate comments. However, we cannot guarantee that all spam will be caught by our detection systems, so we encourage our visitors to exercise caution when posting comments or clicking on links within comments.
If you notice any suspicious activity or inappropriate comments on our website, please report it to us immediately so that we can take appropriate action to protect our users and maintain the integrity of our website. We appreciate your help in keeping our website safe and secure.

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