Thank you for considering our products. By placing an order with us, you agree to abide by the following terms and conditions.

Please note that while we provide consultation, color selection, and product application advice, these services fall under the jurisdiction of the salon/client contract and are the sole responsibility of the salon and/or client.

Our Naturalook Hair Extensions are designed for professional use only. We strongly recommend that you seek a certified professional to ensure the proper application and longevity of our products. Additionally, please note that any issues related to hair quality, shedding, or slipping should be addressed with a certified hair extension specialist.

All sales of hair extensions, hair care products, and treatments are final. Please be aware that ALL Felps & Honma Tokyo products are strictly prohibited for resale and reserved for certified professionals only.

We regret that we are unable to offer exchanges or returns on any of our products. We take the security of your card information seriously and utilize SSL encryption to ensure it remains safe.

Please be aware that local taxes may apply.


Delivery times may vary due to unforeseen circumstances, including delays caused by Covid-19. We advise that you do not book your client until you have received and checked the ordered goods.

Limitations and exclusions of liability

While we strive to provide the highest quality products, we cannot be held responsible for any damages or defects that may occur after the sale. Naturalook Hair Extensions will not be held responsible for any damages caused during or after the hair extension application process. All stylists and consumers agree to use our products at their own risk.

We are not liable for any costs associated with the installation or removal of our products. Additionally, we cannot be held responsible for any losses arising from events beyond our control, or for any business losses, including the loss of profits, income, revenue, use, production, anticipated savings, contracts, commercial opportunities, or goodwill.


Please note that we reserve the right to revise these terms of use at any time without prior notification. Any changes will apply from the date of publication on our website.

While we may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use, you may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.