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SHIPPING PROCEDURE

After you place your order on our website, we'll process it within 1-2 business days. Once your order is ready for shipment, we'll send you a confirmation email with your tracking number. Depending on your location and selected shipping method, delivery times may vary. Please ensure that your shipping address is accurate and up-to-date to avoid any delays or delivery issues.

PLEASE NOTE:

• Delivery charges for orders from Naturalook Online Store vary based on the shipping method, destination, and the weight of the package. You can view the applicable delivery rates on our website during the checkout process before making your payment.
• For security reasons, we require a signature upon delivery. This ensures that your package is received by you or a trusted recipient.
• If you won't be available to sign for the delivery, the delivery company will leave you a note with instructions on how to reschedule delivery or pick up the package at a nearby location. You can also track your package online to stay updated on its delivery status

Please note that orders placed on weekends and public holidays will be processed on the next business day. We appreciate your understanding and apologize for any inconvenience caused.